Customer Service Representative – Harmony Resorts

At Harmony Resorts we are passionate about creating unique stays where people can connect with nature and experience the diverse beauty of Ontario. Through our growing portfolio of resorts, we offer a range of accommodations such as glamping, cottages, cabins, tiny cottages, seasonal sites, and campsites.

We are looking for a Customer Service Representative (CSR) to join our growing team.

The duties of the CSR will include assisting customers with questions, complaints, or any concerns that might have with the resorts while ensuring a high level of customer satisfaction. This position requires strong communication skills, positive demeanor, attention to detail, and ability to multi-task with robust organizational skills.

Responsibilities

Your tasks will include, but may not be limited to, the following:

  • Assist in the company’s operations through customer service expertise
  • Handle communications with customers and team members
  • Perform organizational help and maintain customer needs in a timely manner
  • Promote continued customer loyalty

Job Type: Full-time, Permanent

Salary: From $40,000

Additional Pay: Bonus pay

Benefits: Includes dental care and extended health care

Schedule: Monday to Friday

Chief Operating Officer – Harmony Resorts

At Harmony Resorts we are passionate about creating unique stays where people can connect with nature and experience the diverse beauty of Ontario. Through our growing portfolio of resorts, we offer a range of accommodations such as glamping, cottages, cabins, tiny cottages, seasonal sites, and campsites.

We are looking for a Chief Operating Officer (COO) to join our growing team.

The duties of the COO will include overseeing the operational functions of the business through strategic, organizational, and administrative leadership. This position requires excellent business and budget-planning expertise, strong organizational skills, and ability to align corporate strategies. Previous real estate experience and financial background with at least 5-10 years of senior management experience are a prerequisite. 

Responsibilities

Your tasks will include, but may not be limited to, the following:

  • Oversee the execution of company operations, project timelines, business developments, and employee productivity while building a highly inclusive culture to ensure team members thrive
  • Develop actionable business strategies, objectives, and plans that ensure alignment with short- and long-term goals in tandem with the CEO
  • Conduct risk analyses, an prepare financial and asset management reports
  • Implement financial procedures and organizational policies to drive the company’s operating capabilities to surpass the industry standard
  • Monitor asset performance and recommend corrective actions
  • Research relevant markets and identify trends
  • Collaborate with asset management team, real estate analysts, and senior executives
  • Build and maintain relationships with other professionals and organizations

Job Type: Full-time, Permanent

Salary: From $90,000

Additional Pay: Bonus pay

Benefits: Includes dental care and extended health care

Schedule: Monday to Friday

Get in on that Staycation Tax Credit with these hot destinations

What’s the deal with that staycation tax credit?

The temporary Personal Income Tax credit lets you claim eligible accommodation expenses if you’re an Ontario resident.

You could get back up to 20% on eligible accommodation expenses for stays this year at hotels, motels, lodges, bed-and-breakfasts, cottages, campgrounds and other short-term accommodations in Ontario that charge GST/HST.

Find out all the details here.

Okay, I’m in for that sweet tax credit deal! So where should I go?

Get the NYC experience right here in the Hammer: Experience a New York-style loft located in downtown Hamilton!

  • A very spacious 2,600 square feet
  • 4 guests, 2 bedrooms, 2 beds, 1 bath
  • The GO Station is just steps away
  • Walking distance to major attractions like:
    • Dundurn Castle
    • the Art Gallery of Hamilton
    • Tim Hortons Field

Get all the details and book this Airbnb today >>

Looking for something more outdoorsy? 

Book a getaway at Harmony Resorts

Glamping! Cottages! Cabins! Tiny Cottages! Seasonal Sites! Campsites! Harmony Resorts has it all.

There’s never been a better time to enjoy all that Ontario has to offer. So make your staycation plans today!

tiny home cottage

Harmony Resorts is bringing tiny home cottages to the Hamilton area

Tiny homes have become a bit of a social media sensation in recent years, and it’s not hard to see why.

In an era when sustainable and all-around simpler living is at the forefront of many people’s minds, the compact, cost-effective, and eco-friendly nature of tiny homes is tremendously appealing.

That’s why Harmony Resorts – a new family of ‘staycation’ resorts and campgrounds with locations in the Hamilton region and throughout Ontario’s most beautiful parks and natural areas – is turning the tiny home into a stylish cottaging experience that’s affordable, minimalist, modern, and has a much smaller carbon footprint than the average cottage property.

Read more >>